Post Box - Royal Mail

• Inspect the post box every 3–6 months for signs of wear, corrosion, or loose fittings; address any issues promptly to maintain safety and durability.
• Check all mounting points regularly to ensure the post box remains securely fixed to the wall; tighten any loose screws or fittings immediately.
• Clean the post box exterior with a soft cloth and mild soap solution to remove dirt and grime; rinse with clean water and dry thoroughly to prevent water spots or rust.
• Do not use abrasive cleaners, scouring pads, or chemical solvents, as these can damage paintwork, protective coatings, or any weather-resistant finish.
• Lubricate the lock mechanism with a light graphite powder or lock-specific lubricant every 6 months, or sooner if the key becomes difficult to turn. Avoid oil-based lubricants, which can attract dust and debris.
• After heavy rain, check inside the post box for moisture or damp mail; ensure seals or door flaps are functioning properly and repair or replace as necessary.
• In coastal or high-humidity environments, increase the inspection frequency and apply a corrosion-resistant wax or coating to metal surfaces if appropriate.
• Remove built-up snow, ice, or debris during winter months to prevent door blockages and long-term weather-related damage.
• Avoid placing any objects on top of the post box that could cause dents, scratches, or interfere with lid or door operation.
• Immediately touch up any paint chips or scratches using a suitable outdoor metal paint to prevent rust or corrosion from developing.
• Replace lost keys only through the authorised supplier or locksmith service to ensure the lock mechanism is not damaged or compromised.
• Keep the keyhole protected from direct exposure to rain by ensuring the door closes fully each time and that any protective flaps or covers are intact.
• Avoid slamming the door shut, as repeated impact may damage the hinge, seal, or lock mechanism over time.
• If repainting becomes necessary, remove the post box from the wall before applying any paint, and ensure it is fully dry before reinstalling.
• Record the product’s installation and maintenance history, especially for use in shared or commercial buildings, to ensure consistent upkeep.

• WHAT DO I DO IF THERE ARE MISSING PARTS FROM MY ORDER?

If there appears to be any part missing from your order, contact our friendly and helpful Customer Support Team within 7 days of receipt.

• FOR ALL OTHER ISSUES, PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM.