ecoQ HumidAir U500

• Select a firm, level, flat location - at least 15 cm from any wall or object for proper air flow.

• Place the humidifier on a water-resistant surface, as water can damage furniture and some flooring.

• Do not place unit directly on carpet, towels, blankets or other absorbent surfaces.

Note: We will not accept responsibility for damage caused by water spillage.

• When the unit is plugged in, the buzzer beeps once and all indicator lights briefly turn on for 2 seconds.

• After that, the device enters standby mode.

• When you press the Power button, the unit automatically measures the current humidity in the environment and displays one of three colors, indicating the humidity level:

  • Environmental humidity<40% RH: The colored light shows a red light, and the fan is operating at high speed

  • 40% RH ≤ Environmental humidity ≤ 60% RH: The color light displays green light, and the fan operates in mid range

  • Environmental humidity>60% RH: The color light shows blue light , and the fan operates at low gear

Before connecting, please ensure the following:

• The "ecofort SMART" app is installed on your smartphone and you have created a user account.
• The device is plugged in and in pairing mode (the Wi-Fi symbol on the device is flashing).
• Your smartphone is near the device.
• Bluetooth is enabled on your smartphone.

Your smartphone is connected to your 2.4 GHz Wi-Fi network. (Note: 5 GHz networks are not supported).

1. Activate Pairing Mode on the Device: When the device is switched on, press and hold the Humidity button for approximately 5 seconds until the WiFi symbol starts flashing rapidly.
2. Open the ecofort SMART App: Open the app on your smartphone.
3. Find Device: The app should now automatically detect the device via Bluetooth and display it on the screen. Follow the on-screen instructions to select the device.
4. Enter Wi-Fi Details: The app will ask you to enter the password for your Wi-Fi network. The credentials will then be securely transferred to the device.
5. Connection Complete: Once the connection is successfully established, the Wi-Fi symbol on the device will light up steadily. You can now operate the device via the app.

Note: If the connection is not established after 3 minutes, the device will cancel the pairing attempt and the Wi-Fi indicator will turn off. In this case, please restart the process.

To permanently disconnect the Wi-Fi connection from the device, press and hold the Humidity button on the device for approx. 5 seconds until the Wi-Fi indicator turns off.

Always unplug the unit before servicing in any way.

• Base of the Unit

  1. Pour out any remaining water.
  2. Rinse the base with clean water using a soft cloth and the cleaning brush if needed.

  Important: Do not submerge the base in water and do not allow water to enter through the air inlets or outlets.

• Water Tank

  1. Empty the tank completely.
  2. Remove the top cover and clean the inside using fresh water, a vinegar solution, or mild dish soap with a cloth or soft brush (a bottle brush is ideal).
  3. Rinse thoroughly with fresh water after cleaning.

• Outer Surface

  1. Wipe the exterior of the device with a soft, damp cloth.
  2. If you notice condensation or water buildup during use, reduce the humidity setting and dry the outer surfacewith a cloth.

• Depending on usage and water quality, descaling may be necessary once a week or every other week to maintain optimal performance.

• If you live in an area with hard water, we recommend using distilled water in your humidifier. This helps to reduce mineral buildup and prevents the formation of so-called “white dust.”

Warning: Do not clean the unit or water tank with cleaning chemicals of any kind as they may contain bleach. Use dish washing liquid or vinegar solution ONLY.

1. Unplug the unit from the power source.
2. Remove the water tank and empty all water from both the tank and the base.
3. Locate the ultrasonic disk in the centre of the base.
4. Use only the supplied cleaning brush to gently clean the disk and remove any mineral buildup or residue.
5. Drain any remaining water from the base in the indicated direction. Make sure no water flows into the dry air outlet.

Important: Do not scrub, scrape, or use sharp tools on the ultrasonic disk – this may damage the component.

If scale becomes difficult to remove with brush:

• Fill the base with a mixture of 1 teaspoon white vinegar and 1 teaspoon water.

• Let the solution sit for 5 minutes.

• While the vinegar solution is still in the base, clean all interior surfaces with a soft cloth or brush to help dissolve and remove scale.

• Also check the mist nozzle, filter, and mist tube inside the water tank. Clean these parts as needed.

• Finally, rinse the base thoroughly with clean water to remove any remaining scale or vinegar residue.

Please do not discard the silicone retainer located at the bottom rear of the main unit. Reinstall it after cleaning to keep the power cord secure.

Caution: Water entering this area during cleaning may cause malfunction.

The Power button turns red and the display shows E1, E2 or E3.

• E1: Water tank is empty
• E2: Water tank is missing
• E3: No water in the base (basin)
• E4: Temperature in the base exceeds 60 °C (The display shows E4, no light indication).

If an error code is active, all buttons will be disabled until the issue is resolved.

Power plug not connected properly → Unplug and plug in again

• Excessive Water: Remove a certain amount of water from the base.
• Detergent residue and/or oil ingredients from cosmetics, etc may be in tank or filter; wash out tank, filter and try again.
• The surface of the ultrasonic disk is dirty: Clean ultrasonic disk.
• If you use hard water, replace with softer water.

Ultrasonic disk is dirty → Clean the disk

Dirty tank or stagnant water → Clean both tank and base thoroughly, refill with fresh water

• Hard water may deposit a certain amount of dust.

• Dust in the air also settles because of added humidity in the room.

• Use distilled water if this becomes a nuisance.

• Remember to clean the filter interior surface after use for a short time.

No or low water. Unplug unit and refill tank.

• Saturation of humidity.
• Lower mist control setting.
• Unit not level and water is accumulating.
• Unplug and place on level surface.
• Point spray away from objects.
• Raise unit on a water-resistant level surface 2-3 feet off of floor.

Water remaining on bottom of tank. Wipe tank or tilt to drain before transporting.

Unit must be placed on a flat, level, hard surface. Make sure it is NOT placed on a soft or absorbent surface.

Indicates low water. Unplug and refill tank.